Terms & Conditions
All prices on this site are quoted in pounds sterling (£ or GBP). Payment will be made in pounds sterling and your credit card provider will automatically make the exchange for you, billing you in your own currency.
2. Online Payments
We accept payment currently via PayPal, through a secure server. By using PayPal you will have the option to use your PayPal account and Debit or Credit Cards. The confirmation email you receive will also be your official receipt. The security of our customers is paramount and the website is both secure and follows all guidelines on this issue.
We will aim to despatch your order within 3-5 days of receipt of your order. We do have exceptionally busy times of the year, February - April and September - November and orders placed at these times may take 10-14 days to despatch.
We use Royal Mail 1st & 2nd Class postal services in the UK and an airmail option for any other country. You should allow up to 5 working days before despatch and then an appropriate time for the parcels to be delivered to your destination. For parcels travelling to other countries please note this can take several weeks. Shipping is charged at £2.00 for a 2nd Class service or £3.00 for 1st Class mainland UK only. Orders over the value of £30.00 will be free of a shipping charges (UK mainland only). Orders to other areas that are under 5KG will be charged £5.00. If your order weighs over 5KG shipping will be charged a minimum of £18.00. In this instance we will contact you to advise you of any extra shipping costs.
4. Damages in Transit, Returns and Refunds
If you do receive damaged goods, please retain all relevant documentation so that we can make an insurance claim against the carrier's insurers. Please contact us immediately so we can rectify the situation for you and organise a return of the damaged item.If you receive goods in damaged condition, that you deem as of unmerchantable quality, you must notify us by e-mail, post or telephone, within seven days of receipt of the goods. Refunds will be made by the same method as that used for the original purchase.
5. Returns for Cancellations and Unwanted Items
If you change your mind about any items you have ordered from us, please notify us within 7 days of receipt and return the goods for a full refund. In this event we will not normally refund your return postage and again a refund can only be made by the same method as that used for the original purchase.
We undertake to exercise all reasonable precautions to keep information supplied by customers strictly confidential. Any other information supplied to us may be stored on our computer system for our convenience, but will never be supplied to any outside agency.
We endeavour to provide the highest level of customer service. If something should go wrong please don't hesitate to contact email@example.com. We welcome your comments as it enables us to continually improve our service. We will reply to you within 5 working days, normally with an immediate resolution. If the problem cannot be resolved immediately we will keep you informed of the steps we are taking to put the matter right.
8. Customer Service
Should you wish contact us for any reason please send e-mails to firstname.lastname@example.org or post to Hertford Craft Centre Unit 1 Warehams Lane, Hertford, Herts SG14 1LA.
Our telephone number is +44 (0)1992 582712. The telephone line is manned five days a week Tuesday to Saturday from 10.00am - 4.00pm.
9. Statutory Rights
Our terms and conditions in no way affect your statutory rights as a consumer.